Shipping policy
Shipping Policy for Rummele's Fine Jewelry
Effective Date: November 13th, 2024
Thank you for shopping at Rummele's Fine Jewelry! We take great pride in delivering your fine jewelry safely and promptly. Please review our shipping policy below for details on how we process, ship, and deliver your orders.
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1. Order Processing
- **Processing Time**: All orders are typically processed within 1–3 business days from the time of order. Orders placed on weekends or holidays will be processed the following business day.
- **Order Confirmation**: Once your order is placed, you will receive an order confirmation email. Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information (if applicable).
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2. Shipping Methods and Rates
We offer the following shipping options for deliveries within the United States and internationally:
- **Domestic Shipping (U.S.)**:
- **Standard Shipping**: 5-7 business days
- **Cost**: (free on orders over $49—if applicable)
- **Expedited Shipping**: 2-3 business days
- **Next-Day Shipping**: 1 business day
- **International Shipping**:
- Not available at this time
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3. Shipping Locations
- **Domestic**: We currently ship within the United States, including Alaska and Hawaii.
- **International**: We ship to select countries. To check if we ship to your location, please enter your address at checkout. If we do not ship to your country, please contact us, and we may be able to assist you in arranging a shipment.
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4. Shipping Delays
While we strive to ensure timely delivery, please be aware that delays can sometimes occur due to factors beyond our control, including:
- Shipping carrier delays
- Weather events
- Customs delays for international orders
If there are any significant delays, we will notify you via email and provide an updated delivery timeline.
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5. Packaging
All of our jewelry is carefully packaged in a branded box with protective materials to ensure your items arrive in perfect condition. We take extra care in packaging to safeguard your purchase during transit.
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6. Order Tracking
Once your order has shipped, you will receive a tracking number via email. You can track the status of your order by clicking on the tracking link provided. Please allow up to 24 hours for tracking information to update.
If you have trouble tracking your order, or if you do not receive tracking information within 3 business days of your shipping confirmation, please contact our customer support team at rummelesinc@gmail.com for assistance.
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7. Signature Requirement
For high-value orders, we may require a signature upon delivery to ensure that your jewelry is securely received. If a signature is required, you will be notified during checkout, and the delivery carrier will inform you of the signature requirement.
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8. Lost or Damaged Shipments
- **Lost or Missing Shipments**: If your package is lost in transit, please contact us immediately at [Your Email Address]. We will work with the shipping carrier to locate your package. Please note that once an order is marked as "delivered" by the carrier, we are unable to take responsibility for lost packages.
- **Damaged Shipments**: If your item arrives damaged, please contact us within 7 days of delivery. We will request photos of the damage and work with you to resolve the issue, either by providing a replacement or issuing a refund, depending on the circumstances.
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9. Shipping Restrictions
For security and legal reasons, we may not be able to ship to certain addresses, including P.O. Boxes, APO/FPO addresses, or certain international locations. If we are unable to fulfill your order, we will notify you and issue a full refund.
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10. Contact Us
If you have any questions about our shipping policy, or if you need assistance with an order, please don't hesitate to reach out to our customer service team:
- **Email**: rummelesinc@gmail.com
- **Phone**: 1(920)684-5225
- **Address**: 4101 Calumet Avenue Manitowoc, WI 54220
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Thank you for choosing Rummele's Fine Jewelry. We are dedicated to providing you with the finest jewelry and exceptional customer service. Your satisfaction is our priority, and we look forward to delivering your order with care and precision.
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